Booking, Cancellation & Weather Policies

• ●All reservations must be confirmed in advance.
• ●A payment is required to secure guides, transportation, and entrance availability.
• ●Availability is not guaranteed until payment is completed.
• ●Payments can be made via secure online links (card, Stripe, or PayPal).

👉 Last-minute requests are subject to availability and operational capacity.

Applies to most day tours (Bogarín Trail, Mistico Hanging Bridges, Peñas Blancas Safari Float, Danaus Night Tour, etc.)

• ●72+ hours before tour → 100% refund to original payment method, minus 5% administrative fee
• ●48–72 hours before tour → 50% refund to original payment method (minus 5% admin fee) OR free reschedule (subject to availability)
• ●24–48 hours before tour → 25% refund to original payment method (minus 5% admin fee) OR reschedule with 25% rebooking fee (subject to availability)
• ●Less than 24 hours before tour → No refund, but reschedule possible with 50% rebooking fee
• ●No-shows are non-refundable and non-rescheduleable
• ●The 5% administrative fee is non-refundable and covers non-recoverable bank/processor fees (Stripe and PayPal retain ~3% on every transaction even when refunded) plus the cost of processing the cancellation. It is waived when we cancel for operational or weather reasons.
• ●All refunds are issued to the original payment method (card, PayPal, or bank transfer used at booking). We do not issue cash refunds under any circumstance.

👉 Refund and reschedule terms are always confirmed at the time of booking.

Applies to Birdwatching Arenal, Arenal Observatory Birding, Caño Negro, Macro Night Photography, and Valle de los Quetzales — tours with hide access, long-distance transport, or specialized gear.

• ●72+ hours before tour → 100% refund to original payment method, minus 5% administrative fee
• ●48–72 hours before tour → 50% refund to original payment method (minus 5% admin fee) OR free reschedule (subject to availability)
• ●24–48 hours before tour → 25% refund to original payment method (minus 5% admin fee) OR reschedule with 25% rebooking fee (subject to availability)
• ●Less than 24 hours before tour → No refund (fixed operational costs already committed: hides, transport, guides)
• ●No-shows are non-refundable and non-rescheduleable
• ●The 5% administrative fee is non-refundable and covers non-recoverable bank/processor fees (Stripe and PayPal retain ~3% on every transaction even when refunded) plus the cost of processing the cancellation. It is waived when we cancel for operational or weather reasons.
• ●All refunds are issued to the original payment method (card, PayPal, or bank transfer used at booking). We do not issue cash refunds under any circumstance.

👉 These policies protect both the operator and the experience quality.

Applies to Brazil Pantanal, Colombia, and other multi-day international expeditions.

• ●120+ days before departure → 70% refund to original payment method, or 80% as travel credit (12 months)
• ●90–120 days before → 60% refund to original payment method, or 70% as travel credit (12 months)
• ●60–90 days before → 50% refund to original payment method, or 60% as travel credit (12 months)
• ●30–60 days before → 30% refund to original payment method
• ●Less than 30 days → no refund and no credit (local services already prepaid)
• ●Unused services included in your itinerary cannot be refunded or credited
• ●If we cancel a trip due to low enrollment, you receive a full refund of all payments made
• ●All refunds are issued to the original payment method (card, PayPal, or bank transfer used at booking). We do not issue cash refunds under any circumstance.

👉 Multi-day trips require longer notice due to international logistics and partner commitments.

Costa Rica is a tropical destination, and tours operate in varying weather conditions.

• ●Tours operate in rain or shine.
• ●Rain does not qualify as a cancellation reason.
• ●Wildlife activity can vary depending on weather conditions.

👉 Safety always comes first.